Trump Administration Launches AI Tool Aimed at Streamlining Government Online Services

Dow Jones
Sep 29

WASHINGTON-The Trump administration has built a tool powered by artificial intelligence that its developers promise will serve as a "concierge" to the federal government, as it attempts to modernize the relationship between citizens and the state.

It will be housed at a website called America.gov, setting up a test for the Trump administration's digital ambitions.

"Instead of forcing citizens to search through the endless maze of tens of thousands of terrible government websites," President Trump said at a Tuesday event launching the website, "you'll now have one front door for every single question."

Joe Gebbia, co-founder of Airbnb and head of the White House's National Design Studio, said the online portal will function as a new digital front door to the federal government. He said the technology-in time-will serve as the final destination for all federal constituent services, setting a standard "you'd expect of a superpower."

Renew a passport or start Medicare enrollment. Reserve a federal campsite or check on the status of federal student loans. Eventually, all of those tasks, and more, Gebbia said, can be started and completed, on America.gov.

The stakes are high: The most infamous major website rolled out by the federal government, Healthcare.gov, crashed upon launch, creating an embarrassing and lasting headache for the Obama administration. But White House officials say America.gov won't only avoid a similar fate but also will contribute a lasting legacy for Trump.

The goal is to provide a single, streamlined platform, Gebbia said during a preview of the America.gov launch for The Wall Street Journal, rather than leaving individual citizens to navigate myriad agency websites on their own. He said the technology will link and make all federal information immediately searchable online. "You search," he said of the kinds of tasks that eventually can be started and finished at America.gov, "and you never go back into the maze."

"It's reorientating this notion that you have to do the work for the government to figure out what the entry point is," he said. "We turn the whole thing around, and now the government orientates itself around you. You tell us what you need, and the government goes and gets it done for you."

Trump heralded the website as "a restoration of America's founding promise," saying the effect of the technology would be "putting power and control back into the hands of the people."

Though an ambitious idea, it isn't a new one. Beginning with the Clinton administration during the early days of the internet, each administration has tried, in one form or another, to create a one-stop-shop portal to the federal government. But the digital footprint expanded instead. The Obama administration estimated in 2011 that there were more than 24,000 government domains.

"It's the first idea that everybody has," said Mikey Dickerson, a former Google engineer who helped reset HealthCare.gov after its disastrous rollout. The first administrator of the United States Digital Service, he recalled conversations with then-President Barack Obama about why the federal index of websites was so confusing, fragmented and voluminous.

But creating a single platform that does more than simply index links to government websites becomes nearly impossible, Dickerson said, because of the numerous federal agencies and the distinct definition of basic criteria they employ. The Internal Revenue Service and the Agriculture Department, for instance, he said, treat income differently in their application of the tax code and administration of food stamps. To create a truly one-stop shop for the federal government, he said, would require lawmakers to write new legislation, not just computer code.

"I hope somebody notices if they promise the moon and stars," Dickerson said, "but then come up with the same half-broken thing everybody has done before."

Gebbia said the administration is confident in its code and tech because he and his team "come from industry, Airbnb and have amazing partners like SpaceXAI and Google who are experts at managing scale."

Along with brand-marketing executive Peter Arnell, Gebbia said AI has unlocked new possibilities that were unavailable to previous administrations. America.gov will be powered by two AI agents-Grok and Gemini-that will allow users to issue tasks and ask questions in plain language. Every government website will immediately be made searchable, developers said, while full integration of certain government services is expected to begin in a matter of months.

"Instead of the burden being on the citizen to go knock on every agency's door to try to get the answer," Gebbia said, "they just come here."

Version 1.0 of the product will launch Tuesday, said General Services Administrator Edward Forst, whose agency will provide what he described as "the ongoing backbone" of the technology as more advanced iterations are released. "We're the ones who are going to actualize this and bring it forward," he added, while stressing the administration's ambition for improvements.

The National Design Studio helped launch the TrumpRx platform and the Trump Gold Card website earlier this year. Gebbia joined the administration as part of Elon Musk's Department of Government Efficiency and helped the government transition to a fully paperless retirement process for federal employees. He also helped draft Arnell, a brand architect behind campaigns for Chrysler and M&M's, to serve as the first chief brand architect of the U.S.

"This definitely will be one of the most powerful contributions that he leaves to mankind," Arnell said of the president, a longtime friend. He predicted that America.gov, in its final forms, would be seen by everyday Americans as "a kind of partner in your life."

 

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