Recently, a steady stream of travelers has voiced concerns online that the extensive carpeting throughout Terminal 3 of Guangzhou Baiyun International Airport makes pulling or pushing suitcases noticeably difficult and physically taxing.
On September 21, a passenger named Mr. Wang told a reporter, "The carpet makes it impossible to push a suitcase; I broke into a sweat just trying." He emphasized that the carpet is not a small decorative feature but covers a vast area, including walkways and boarding corridors. He observed that many travelers with luggage could only drag their bags, which proved extremely strenuous.
Online searches reveal that other netizens have also criticized the carpet in Terminal 3. One user commented, "It's that thick, plush kind of carpet. It feels nice underfoot, but you can't run while rushing to catch a flight. With a broken left arm and only my right hand functional, I had to push my suitcase and carry other items with that one hand. Imagine the resistance a wheelchair would face! When I reached the jet bridge and still saw carpet, I really felt helpless."
However, some travelers hold a different view, noting that the visual effect of Terminal 3 is impressive. They point out that the carpet offers advantages such as slip resistance and shock absorption, which can be more comfortable for elderly individuals, children, and those with foot discomfort.
Recently, a reporter, posing as a passenger, raised this issue with airport staff. The staff member said the concern would be logged and forwarded to the relevant departments, adding that optimization plans are under review. Subsequently, Baiyun Airport responded via text message, stating that it has launched a special improvement initiative. The airport has already added additional luggage cart stations so passengers can wheel their luggage instead of pulling it, thereby reducing the strain.
The airport also explained that the "carpet plus marble" combined floor design at Terminal 3 was chosen primarily to lower the noise of rolling luggage, enhance walking comfort, and improve overall safety. The goal was to offer passengers a better travel experience from the start.
Additionally, reports indicate that as early as May, Baiyun Airport had already addressed similar complaints. In an official statement, the airport said it had set up more luggage cart stations in post-security areas for both domestic and international flights (80 carts after international border control and 200 carts after domestic security checks) to encourage passengers to push rather than drag their luggage. The airport also noted that as the new carpet is used daily, its material will gradually become more compact and smooth, reducing friction and making it easier for suitcases to glide.
Public information shows that Terminal 3 of Guangzhou Baiyun Airport began operations in October 2025. Unlike traditional airport stone flooring, this terminal features cloud-patterned wool carpet underfoot, covering approximately 80,000 square meters—a record for domestic airports.